Creating high quality integrated care that delivers outcomes: A Masterclass

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Contact information

For further information or to request a quotation, please contact the Professional Education Courses Unit on:

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In-house delivery

UNSW Canberra Professional Education Courses may be available for in-house delivery at your organisation's premises. In-house courses allow maximum attendance without the additional travel costs. Courses can be developed to suit the specific staff development and training needs of your organisation. Recommended for groups of 10 or more.

Integrated care is a global phenomenon across developed and developing countries seeking to make health and care systems both co-ordinated and person-centred.  Australia is no exception to this, with the Productivity Commission’s recent Productivity Review highlighting the creation of integrated care as a key priority.  The arguments for integration are many – ageing demographics, increasing complexity of conditions, continued health inequalities and poor patient experience - with health and care services struggling to collaborate successfully across organisational and sectoral boundaries. Successfully addressing fragmentation in pathways, practice and purposes would potentially improve outcomes and make services more effective and efficient.

The common building blocks of a more integrated system are well recognised – stratification to help target resources, multi-disciplinary teams to bring together professionals, new roles to address delivery and co-ordination gaps, and purchasing for population level outcomes. Delivering these in practice and at scale and evidencing that expected impacts have been achieved requires constructive leadership and sustained interest. This masterclass will explore the hopes and realities of integrated care through the lenses of policy, research and practice. It will provide the latest thinking on how it can best be planned, implemented and evaluated and the leadership approaches which will inspire and bring together those from across a health and care system. Delivered by researchers with international reputations in the fields of integration, collaboration and leadership it will provide a challenging and interactive masterclass.


Associate Professor Helen Dickinson, UNSW Canberra

Helen Dickinson is Associate Professor Public Service Research and Director of the Public Service Research Group at the School of Business, University of New South Wales, Canberra.  Her expertise is in public services, particularly in relation to topics such as governance, leadership, commissioning and priority setting and decision-making.  Helen has published sixteen books and over fifty peer-reviewed journal articles on these topics and is also a frequent commentator within the mainstream media.  She is co-editor of the Journal of Health, Organization and Management and Australian Journal of Public Administration.  In 2015 Helen was made a Victorian Fellow of the Institute of Public Administration Australia and she has worked with a range of different levels of government, community organisations and private organisations in Australia, UK, New Zealand and Europe on research and consultancy programmes. 

Dr Karen Gardner

Karen joined the Public Service Research Group in the Business School UNSW Canberra as a Senior Research Fellow in February 2017. She is a health services researcher with a background in sociology and population health. Her research focuses on quality improvement, primary care performance monitoring and management, and the co-design, implementation and evaluation of complex interventions. She has worked in community sector, government and academic roles and for the past ten years, has been working in partnership with Aboriginal Community Controlled Health Services and in general practice and community health settings. Karen has more than 50 working papers, technical reports, book chapters and peer reviewed publications and is a current member of the Evaluation Working Group, Health Care Homes, Australian Department of Health (2016-2019). 

Course Information

The workshop will take an interactive style of delivery which includes expert input, group discussion and personal reflection. International case studies will be used alongside findings from research and evaluation. Resources for further exploration will be provided for self-study of topics of interest. Participants are encouraged to bring an opportunity for integration which they would like to consider over the two days.

Day One
9:00 to 9.30 Registration
9.30 to 11.00 Integration: What are we trying to achieve?
11.30 to 13.00  Concepts and Models
14.00 to 15.30  Clinical integration around people and their families
16.00 to 17.00 Professional integration around teams


Day Two
9.00 to 9.30   Welcome, recap of previous day
9.30 to 11.00 

System integration around budgets, incentives and organisations

11.30 to 13.00 

Leading integration for transformation

14.00 to 15.30 Evaluating integration for impact and process
16.00 to 17.00 Reflections, Resources and Actions

Courses will be held subject to sufficient registrations. UNSW Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. UNSW Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.